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Order Process

If there is no confirmation within 2 days, we will arrange shipment by default. No refund is allowed once shipment is made on all orders.

If dolls have been shipped to designated address, but nobody receive it. the resulting refund or doll is destroyed whithout any refund.

Due to whatever reason, if you cancel the order before production(within 2 hours after the order), charge 10% of the cost. Cancel the order before shipment(including production process),charge 60% of the cost. Once delivered, the order cannot be cancelled or returned for any reason, because it is a customized product. There is no refund after shipping.

In the rush hour of logisitics, the clearance of European and Canada may take some time. Thank you for your understanding and support.